Terms and conditions

Effective from: 21.06.2026

The owner of the online store qinny.eu (hereinafter “Online Store”) is:

Qinny OÜ
Registry code: 17523280
Email: info@qinny.eu

1. General Provisions

These terms of sale govern the legal relationship between the Online Store and the customer when purchasing goods from the Online Store.

By placing an order in the Online Store, the customer confirms that they have read and agree to the terms of sale.

2. Prices and Product Information

All prices displayed in the Online Store are in euros.

A delivery fee is not included for orders under €75; orders of €75 or more qualify for free delivery. The delivery cost for orders under this threshold is shown at checkout before payment is made.

Information about products is provided next to each product in the Online Store.

The Online Store has the right to change prices without prior notice. If the customer placed an order before a price change, the price valid at the time the order was placed applies.

3. Placing an Order and Contract Formation

To place an order, the customer must:

– add desired products to the cart
– fill in the required fields
– choose a suitable delivery method
– choose a payment method and pay for the order

The sales contract is considered concluded from the moment the payable amount has been received via the Online Store’s payment service provider.

If an ordered product cannot be delivered (e.g., out of stock or another obstacle arises), the customer will be notified as soon as possible and the amount paid will generally be refunded within 1–3 business days. Depending on the payment method, receiving the refund may take up to 7 business days.

4. Delivery

The Online Store delivers goods to EU countries.

The customer bears the delivery cost unless stated otherwise. The exact delivery price is shown at checkout.

Standard delivery time is 1-4 business day, very rarely up to 7 day.

Delivery time for out-of-stock but back-orderable products is generally 7–10 business days.

In exceptional cases, delivery may take up to 30 calendar days. In such cases, the customer will be notified.

5. Right of Withdrawal

A private customer has the right to withdraw from a contract concluded in the online store within 14 days of receiving the goods.

The right of withdrawal does not apply to legal entities.

Returned goods must be unused and in a condition that allows resale. The product may only be used to the extent necessary to establish its nature, characteristics, and functioning.

If the returned product is damaged, worn, or its original packaging is significantly damaged, the Online Store has the right to reduce the refunded amount in proportion to the decrease in the value of the goods.

To return goods, a withdrawal statement must be submitted to info@qinny.eu within 14 days of receiving the goods.

The direct costs of return are borne by the customer, except when the returned product does not match what was ordered or is defective.

The Online Store will refund payments received under the contract no later than 14 days from receipt of the withdrawal statement. The Online Store has the right to delay the refund until the returned goods have been received or until the customer has provided proof of having sent the goods back.

6. Complaints and Liability

The Online Store is liable for defects in sold goods that existed at the time of delivery and that appear within two years of receiving the goods.

During the first year, it is presumed that the defect already existed at the time of delivery, unless the Online Store proves otherwise.

If a defect appears, the customer must contact the Online Store as soon as possible, but no later than within two months, by sending an email to info@qinny.eu.

The Online Store is not liable for defects arising from:

– improper use of the product
– negligence or accident
– normal wear and tear

If the Online Store is liable for a defect, the product will be repaired or replaced. If repair or replacement is not possible, the amount paid will be refunded to the customer.

The Online Store will respond to complaints in writing within 15 days.